Frequently Asked Questions
An AI receptionist is a virtual, 24/7 front-desk service that answers incoming calls, qualifies the caller with natural-language questions, and books appointments directly into your calendar. CallReply’s engine uses real-time speech-to-text and an LLM trained on your FAQs to give human-sounding responses within 700 ms.
Traditional call centers charge per minute and can still miss after-hours calls. With an AI answering service, you pay a flat subscription, never worry about sick days, and capture up to 58 % more leads that would hang up on voicemail.
Yes. Our optional HIPAA/PCI module encrypts call recordings and shields ePHI, satisfying U.S. privacy rules.
We offer native GoHighLevel, HubSpot, and Zapier connectors plus an open API, so call data syncs to any CRM or calendar in real-time
If confidence < 80 %, the AI offers to transfer or sends a detailed SMS/email to your team—ensuring no dead-ends.
SMBs lose an average $126 K annually to unanswered calls. Converting just two extra jobs a month typically covers the entire subscription..
Yes—beyond voice calls, our system can follow up via SMS, email, and social messaging, ensuring no lead is ever left behind.
Yes. CallReply’s multilingual AI receptionist supports English and Spanish out of the box, with optional language packs for French, Portuguese, and German. During onboarding you choose your defaults; the AI auto-detects the caller’s language and responds seamlessly. All transcripts and CRM notes are stored in the original language for accuracy, and you can toggle language preferences per line or location—ideal for bilingual markets.
No. You can port your current business number to CallReply or simply forward calls to the AI receptionist in minutes. Porting keeps your published phone number intact (no impact on SEO or printed materials). If you prefer forwarding, your carrier’s call-forwarding feature sends unanswered or after-hours rings straight to the AI—zero downtime and reversible at any time.
Lead Callback triggers an instant outbound call—usually within 60 seconds— whenever a web form, chat, or ad lead arrives. The AI dials the prospect, confirms interest, and either books them on your calendar or warm-transfers to sales. Studies show that contacting a lead inside five minutes yields up to 100× higher conversion than waiting 30 minutes, because 78 % of buyers choose the first company that responds. One-minute callbacks can lift conversions by 3-4×, yet fewer than 25 % of businesses meet this window—so automating the process gives you a decisive edge and protects your ad spend.
